Process Intelligence 101
What is Process Intelligence ...
(and why should you care)?
I know we’ve been working together for a while now, but I thought with all the conversations going on about the changes you need to make to me, that we should have a little heart-to-heart. Some of those changes are little, like reducing Days Sales Outstanding, some of them are big, like a digital transformation. But they all require the same thing: the ability to understand me, talk to others about me, and communicate with me. Which means you need to get fluent in my language — processes.
Change has changed for the better and for the…
Let’s face it, the way big businesses do business has changed.
Well, is changing.
Constantly.
Because change has changed.
The type of disruptions we used to see once every five years now happen five times in a year.
New technologies are emerging, developing, and bedding in faster than ever before.
Global supply chain disruptions keep coming from every direction.
Same canal, same grinding halt, two years apart.
The need for greater efficiency keeps growing
Ways of working keep evolving
Same people, same company, totally different way of getting work done.
Ways of buying keep expanding
Now every company's a technology company, an app company, a data company.
The great disconnect makes processes hard to improve
It’s easier to get my toddler to put her shoes on in the morning than change something in my business.
- CEO of a Fortune 500 company (probably)
Adapting to changes isn't easy because there's a great disconnect at the heart of most enterprises.
Departments speak their own languages
This department’s talking about sales orders That department’s talking about cycle times Another is talking about changes to tables in the ERP system
Systems don’t play well together
The ERP the entire company is built on is 30 years old, and doesn’t talk to that piece of emerging technology your CEO is excited about, because why would it? This department uses a tool the department next door doesn’t even know exists, let alone how it works because why would they?
Processes are hard to see and harder to improve
You’re missing a shared language for how the business actually runs. And you’re not alone… 3 in 4 executives say their organizations remain unmodernized with disparate systems using fragmented technologies and tools, according to the IBM Institute for Business Value. Here’s where Process Intelligence comes in.
Meet Process Intelligence, the connective tissue of your enterprise
Process Intelligence /ˈprɑː.ses/ /ɪnˈtel.ə.dʒəns/
The connective tissue of your enterprise
A combination of system data, process knowledge and AI that knows how your business flows How to use it in a sentence:
That LLM is genuinely smart now it’s using Process Intelligence
Process Intelligence means we now have a living, breathing map of our business, end-to-end
I think I love Process Intelligence more than my dog
Your processes are your business.
So if you know:
What’s happening in your processes
Where the value is hiding
How to capture it
Then you’ve got a silver bullet for the great disconnect, and a sizable advantage over those three out of four executives I mentioned earlier. Which is probably why 99% of business leaders say optimizing processes is important for achieving business goals.
The methods businesses currently use for optimizing processes are slow, manual, and subjective.
You need something that uses the real-time data from whatever system you want to connect to it, and shows everyone in your business how the business flows. Something that gives every department the inside scoop on where value is hiding in your processes and the tools to capture it.
So Costanza in Finance can identify payment term mismatches in AP that unnecessarily drive down DPO.
Getting to the root cause of an issue without any finger pointing or blame. And making millions back in the process.
So Brandon in Logistics can figure out where he can use sea rather than air freight.
Reducing emissions and containing costs, while not putting the cost/cash/service levels equation out of balance.
So Afrida in IT can figure out what tools people are actually using and for what.
Safely retiring tools nobody is using, and finding the best ways to spin up emerging technologies.
Think of a part of your business that has a process in it (spoiler, it’s all of them) and Process Intelligence has an application.
Your initiative, transformation, process, whatever you’re working on will be made better, safer, faster, cheaper if you have a common language for how it runs.
The adaptation you need for today’s world starts with Process Intelligence.
Process Intelligence starts with Celonis.
