Celonis for Retail

Inflation and rising supplier costs make consolidating spend and driving increased annual savings imperative.  

Maximize your purchasing power by intelligently streamlining your purchasing processes to minimize leakage, negotiate better terms, and ensure resilience.

In-store pickups, direct-to-home delivery and reverse logistics all place new demands on your fulfillment processes and challenge your organization to reinvent.

Optimize and adapt fulfillment operations to today’s new and more complex environment — from optimizing routes to better picking and packing.

Process and system constraints make managing escalating customer demands an uphill battle — while also risking customer loyalty and retention with every order that goes wrong.  

Operate with a real-time view of your orders across systems and understand the risk of late deliveries, taking pre-emptive action to fulfill on-time and deliver on customer expectations.

Gone are the days of relying on forecasts based only on historical performance. Ongoing supply constraints and inflation are creating more complexity in existing processes for merchants, the supplier, store teams and the customer.    

Move with agility and operate based on real-time inventory availability and localization strategies.

The bar has risen for customer experiences, with your customers expecting seamless, efficient, and effective resolution across both digital and physical channels. Empower your customer service team to speedily and accurately resolve customer inquiries with real-time visibility into order status and proactive alerts about potential issues.