Become adaptive. Thrive on change.

Reduce customer leakage Monitor leakage in each stage of the application funnel to increase customer satisfaction and conversion rate

Minimize Incorrect Declines Track and analyse false positive patterns to prevent declines of valuable and low-risk customers

Reduce manual touchpoints Identify rework caused by loops in the process and reduce unnecessary steps or automate manual tasks

Reduce Non- Performing Loans (NPL) Control SLAs during recovery stages to recover customers before delinquency surpasses the thresholds that lead to NPL

Minimize Trade Amendments Identify source of amendments and standardize process across regions and products

Handle duplicate transactions Monitor versions of the same transaction to prevent risk of double payment processing

Monitor T+1 Settlement Detect cause, regions and types of transactions that are settled beyond SLA

Reduce Recurring Corrections Identify patterns of recurring corrections in and automate them or signal needed changes in report generation

Improve Reporting Timeliness Actively monitor the reporting steps to prevent or signal expected delays in the pipeline

Reduce Failed Regulatory Steps Identify and eliminate failed regulatory steps, and assess controls existence and effectiveness

Reduce Manual Value Adjustments Reinforce validation steps to prevent the need of manual value adjustments or reconciliations