The 2025 Process Optimization Reports
1620 business leaders on making processes work
Discover how leaders like you are making processes and AI work. Learn the approaches and tools companies are using to improve process visibility, the success they’re having with AI, the warning signs processes aren’t working, and much more.
The pursuit of productivity, profitability, and effective AI
Our global, independently-run survey reveals an intense focus on making processes work to boost productivity, increase profitability, and implement effective AI.
A few findings to get you started:
79% say they urgently need to better understand how processes work so they can find more improvement opportunities and therefore create more value
Improving productivity tops the list for expected outcomes of process improvement (alongside implementing AI, automation, and analytics)
89% say it’s crucial AI has the context of how their business runs to be effectively deployed
58% are concerned the current state of their processes may limit what they can do with AI
Focus on your function
Get one of our department-specific reports to see how people in functions like yours are out to optimize processes, get more out of AI, and take on what the world throws at them next.
Process Improvement and Operations
Understand it to optimize it: when processes work, operation create continuous value.
They know their processes can be improved – 88% think there’s value to be unlocked. And AI is being leaned on as a way to do it: 81% say they’ll use AI to directly improve processes in the next 12 months.
Supply Chain
Supply chain shock absorbers: when processes work, supply chain teams can always deliver.
83% say the quality of their processes can help them mitigate the impact of disruptions - but too much time spent in “firefighting mode” is the most significant factor preventing them from fully understanding and improving their processes.
IT
The IT factor: when processes work, enterprise tech stacks up.
75% feel they aren’t maximizing the potential of their tech investments. And 87% say they need to better understand how technologies are actually used across the business so they can make the right investment decisions.
Finance & Shared Services
Follow the money: when processes work, Finance and Shared Services can lead value creation.
88% feel their department needs to be more cross-functional than ever. Expected process improvement rewards are significant: 91% believe there’s untapped value in their processes, and 40% say the value is ‘massive’.
Get the global report
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