Celonis Intelligence API: Get the process mining insights you need in the apps you know

Celonis is bringing the power of process mining insights to more people with the Celonis Intelligence API. Using the API, developers can embed Celonis EMS intelligence directly into the information systems used across the enterprise, such as Salesforce and ServiceNow.

“The Intelligence API highlights how Celonis is reinventing process mining by making this critical technology more accessible and open to the entire organization,” said John Santic, Director of Product Marketing. “The API will enable our customers to enhance their applications and reach more people with the value of Celonis.”

The Intelligence API was first announced at Celosphere 2022, the company’s annual user event. The API is key to enabling Celonis Experiences and the company’s vision to meet customers on any platform where they work with actionable insights.

The Celonis EMS Connector for Power BI, the first product for Celonis Experiences for Microsoft, was also announced at Celosphere 2022. The EMS Connector for Power BI embeds Celonis insights and content directly into Microsoft’s Power BI data analytics software.

The Intelligence API entered general availability in March 2023.

What is the Celonis Intelligence API?

The Celonis Intelligence API is a software interface designed to provide governed access to Celonis Intelligence for use in third-party tools and platforms. Using the Intelligence API, developers can connect to Celonis Knowledge models defined in the Celonis EMS and pull insights directly into the business systems people use every day. The Intelligence API provides the following functionalities:

• Access available Celonis Knowledge Models and their details

• Display a list of all records details and a list of filters to apply.

• Connect data for a specific record to create the Celonis Experience within the 3rd party application, in context.

Celonis Intelligence API used to get a list of Knowledge Models from the Celonis EMS.

Key benefits of the Celonis Intelligence API

Celonis technology is already integrated into multiple business systems through the Celonis for Consulting program and partners like IBM, Accenture, KPMG, EY, Deloitte and PwC. The Celonis Intelligence API expands upon those efforts and provides the following benefits:

• Easier access to Celonis process intelligence: Brings the power of Celonis EMS to the systems and tools your users already know and use. Our customers can augment the systems familiar to their users versus having users learn new ones.

• Improved targeting and relevance of insight distribution: Process intelligence is shared in context and with the right people, right when they need it.

• Improved Developer Experience: Clear and comprehensive API documentation

Potential use cases for the Celonis Intelligence API

The Intelligence API lets developers connect the power of Celonis to any IT system, productivity tool or digital application. For example, the Intelligence API can be used to:

• Augment Salesforce opportunity data with Celonis process intelligence to provide the next best actions to progress an opportunity,

• Bring predictive credit limit suggestions into your daily ServiceNow workflows,

• Monitor and adjust customer interactions with your digital commerce platform in real time using the Emporix Commerce Execution Platform (CXP) powered by Celonis, or

• Support operational AP users via a Slack chatbot to retrieve insights about parked and blocked invoices through natural language. Understanding blocked invoices empowers the user to identify root causes and the impact of blocked invoices quickly, without needing to jump across several tools.

To learn how the Intelligence API can enable your organization to embed process insights into its tech stack, download the latest Celonis Intelligence REST API documentation or reach out to your Celonis Value Engineer or account executive.

Bill Detwiler

Senior Communications Strategist and Editor Celonis Blog

Bill Detwiler is Senior Communications Strategist and Editor of the Celonis blog. He is the former Editor in Chief of TechRepublic, where he hosted the Dynamic Developer podcast and Cracking Open, CNET’s popular online show. Bill is an award-winning journalist, who’s covered the tech industry for more than two decades. Prior to his career in the software industry and tech media, he was an IT professional in the social research and energy industries.