Celonis World Tour 2022: Nationale-Nederlanden Bank deploys process mining for mortgage loans

Nationale-Nederlanden Bank, the fifth largest Dutch bank, is looking to hone its mortgage loan servicing and origination processes with Celonis Process Mining.

Speaking at Celonis World Tour 2022 Amsterdam, Hans Buursink, Head of Mortgages & Consumer Lending at Nationale-Nederlanden Bank, outlined the company's process mining efforts.

Celonis World Tour 2022: Everything you need to know

The lessons from Nationale-Nederlanden Bank are notable for mortgage lenders in the US given interest rates are rising and demand is falling for refinancing. As a result, mortgage lenders are seeing operating margins squeezed and will have to boost efficiency.

According to Buursink, Nationale-Nederlanden Bank has 13 main processes in regular loan servicing and 1 main process for loan origination. Each process has multiple sub-processes and countless variations and the bank runs more than 500,000 cases through those processes each year.

Buursink said the bank turned to process mining to improve its Net Promoter Score (NPS), improve efficiency, lower costs and gain more insights. Nationale-Nederlanden Bank started the RFP process for process mining in August and signed a contract in December with Celonis.

Nationale-Nederlanden Bank kicked off the process mining implementation in May and expects to be operational in August.

Previously:

Copenhagen:

• World Tour 2022 Copenhagen: The LEGO Group lays building bricks to scale Celonis

Houston:

• How Huntsman scaled process excellence, use cases

• Sustainability will drive returns on investment with assist from inflation

• Top takeaways from World Tour 2022 Houston

Bay Area:

• Splunk and Celonis: 6 best practices for process mining and execution management success at scale

• These 8 characteristics of resilient supply chains can give your business a competitive advantage

• Execution management, process excellence key to outrunning inflation, supply chain woes says Celonis co-CEO

• How LinkedIn IT operations gave 300,000 hours back to employees using process mining and execution management

• Why and how to scale Celonis Centers of Excellence (CoE) to grow value

• Why inflation, supply chain, sustainability crises require Execution Management, efficiency gains

Press releases and reports:

• Celonis Assembles Industry's Top Companies and Business Leaders on 12-City Execution Management World Tour

• Study: Accelerating Business Transformation with a Process Mining Center of Excellence (CoE)

Larry Dignan

Editor in Chief (former)

Larry Dignan is the former Editor in Chief of Celonis Media. Before joining Celonis, he was Editor in Chief of ZDNet and has covered the technology industry and transformation trends for more than two decades, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine.