Celonis enables agents in Microsoft Copilot: Autonomous AI agents powered by Process Intelligence

AI is set to redefine how work gets done in the enterprise. Today’s workflows are bogged down by countless clicks, keystrokes and repetitive tasks spread across disconnected systems. But tomorrow? AI-led automation will turn that around, powering a new era where work gets done faster, smarter and with greater precision and maintainability.

At Celonis, we see a rapid shift coming—a wave of automation and “agentification” transforming how businesses operate, fueled by three key drivers:

• Rapid and dramatic advances in AI capabilities that keep pushing boundaries.

• Digitized processes and data, giving AI the insights to optimize everything.

• Rising demand for agility and productivity as businesses race to stay competitive.

It’s not just evolution. It’s a revolution. But you need the right data and the right business context for the revolution to succeed. Process Intelligence provides both.

Process intelligence is the foundation of successful enterprise AI. It feeds AI tools, like copilots and agents, with the context (i.e., what makes something good or bad for the business) they need to understand how work flows through the organization. For example, a model can tell you if an invoice has been paid on time or not, but it doesn’t understand the relationship between on-time payments and customer satisfaction. For that, you need business context. Without this context, AI solutions remain siloed and disconnected. Process Intelligence makes AI useful, scalable, reliable and able to deliver more effective automation.

“Process intelligence is the key to unlocking AI’s transformational potential,” said Carsten Thoma, President of Celonis. “Process intelligence gives AI the data and context it needs to make smart decisions, to take it from pilot projects to widespread implementations that create value. At Celonis our mission is to make processes work, and one of the ways we’re achieving that is by turning the promise of AI into a practical reality.”

Celonis Process Intelligence enables agents in Microsoft Copilot

At Celosphere 2024, Celonis launched AgentC—a suite of AI agent tools, integrations, and partnerships that enables our community to develop AI agents in the leading AI agent platforms, including Microsoft Copilot Studio. Celonis will provide customers with autonomous agents using Microsoft Copilot Studio capabilities and fed with Celonis Process Intelligence. And because Celonis provides a system-agnostic solution, these agents are fed with data across multiple source systems (SAP, Oracle, Salesforce, etc.).

Celonis Process Intelligence provides:

• Ability to identify value opportunities across the entire value chain

• Faster creation of an agent’s work instructions and with great precision

• Harmonized and contextualized process data to power the agents

• Monitoring of process adherence and AI agent ROI

Microsoft Copilot Studio provides:

• Robust AI models

• Next-generation automation and agent platform

• Massive enterprise footprint

Through this integration, customers can identify value opportunities and the underlying business problem with Celonis, build an agent based on Celonis process data and insights within Microsoft Copilot Studio and roll it out via Microsoft 365 Copilot.

“Microsoft Copilot Studio is a powerful way for companies to create custom agents that automate and execute business processes, working with you and on your behalf,” said Ray Smith, Vice President, AI Agents at Microsoft. “Celonis Process Intelligence gives Copilot agents a deep contextual understanding of how each organization’s processes uniquely run and lets customers deploy Copilot agents that work across their core processes, like order management, procurement and customer service, regardless of the underlying system.”

Bill Detwiler

Senior Communications Strategist and Editor Celonis Blog

Bill Detwiler is Senior Communications Strategist and Editor of the Celonis blog. He is the former Editor in Chief of TechRepublic, where he hosted the Dynamic Developer podcast and Cracking Open, CNET’s popular online show. Bill is an award-winning journalist, who’s covered the tech industry for more than two decades. Prior to his career in the software industry and tech media, he was an IT professional in the social research and energy industries.